FAQ's


Care Instructions: 
The Shirts 
Because we use the best quality of shirts, we recommend washing the garment in warm or cold water and either hang dry or put on a low-heat cycle. You will want to keep these shirts feeling super soft!

What is your return policy?
We want you to love your Pay it Forward Gear, but understand that sometimes items need to be returned for various reasons (wrong size, colour, etc). We accept returns within 15 days of your purchase if the item is in original condition with tags still attached. All apparel must be unwashed and unworn. Shipping costs are non refundable. We recommend using a tracking number so we can track the return. 

Shipping:
Your order will ship within 3-5 business days after payment clears. 

*If you made a mistake with your shipping address, please let us know within 24 hours

For orders within USA, please allow 10-12 business days from your shipping notification email for your package to arrive. Please check your junk email folders, sometimes our emails like to play hide and seek!

For orders within CANADA, please allow 5-10 business days from your shipping notification email for your package to arrive. Please check your junk email folders, sometimes our emails like to play hide and seek!

For International orders, please allow 12-18 days. We are required to mail your shit with customs documents, and depending on your country, you may be required to pay duty and or taxes. 

When are your orders processed?
Orders ship out on Mondays. 

Are you looking for any partnerships? I would love to write a blog about Pay it Forward Gear! 

Blog Partnerships: 
We love that bloggers are reaching out to us offering featured blog posts on their site. At this point, as much as we would love to collaborate with each and every one of you, we are simply unable to enter into every partnership. However, if you do end up writing a blog post about Pay it Forward Gear, we would love for you to forward us the link at orders@payitforwardgear.com

Donations: 
We are humbled by the amount of organizations that reaches out to us for donation requests. As much as we would love to respond to each and every request, at this time, we just aren't able to. For donation requests please send a direct e-mail to mikaela@payitforwardgear.com

This is a gift, can you include a note for me?
We are more than happy to include a note- just let us know!

Do you sell Wholesale?
For wholesale inquiries please contact orders@payitforwardgear.com and one of our team members will get back to you as soon as possible!